NOTE: To issue refunds, you must have payment rights. Club administrators decide who gets payment rights.
You can refund card payments for events through Abler, using either the app or a computer. Once processed, the cardholder will receive their refund within two days.
On the web:
- In Coach HQ, select the relevant group in the left-hand menu.
- Go to the Events tab. If the event has passed, you can open the event calendar and find the event there.
- Select the relevant event, and go to the Payment tab.
- Select the member you want to refund, and then select Cancel invoice on the Edit menu.
- The payment will be refunded, and the payer will receive a notification on their phone when the reimbursement is processed.
In the app:
Take a look at the video below to see how to refund payable events in the app (user interface in Icelandic).
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