If an event is cancelled or requires a refund, you can issue refunds for any card payments made for the event. This process will update the event's payment status and notify the payers of the refund.

To refund an event:

  1. In Director HQ, select Payable events in the left-hand menu.
  2. In the event list, find and select the name of the event you want to refund.
  3. A list of payments is displayed. To refund all payers, click the select-all button at the top of the list.
  4.  On the Edit menu in the upper-right corner, select Cancel Invoice.
  5. A confirmation pop-up will appear. Confirm and start the cancellation process. This may take a few seconds.
  6. Once completed, the event overview will update with a status showing. Total estimated: 0 and Collected: 0 (indicating that all payments have been refunded). Payers will receive a notification on their phones when the reimbursement is processed, typically within 2 business days.

RELATED ARTICLES


Keywords: refund, events